Engage

Every client's comments, messages, reviews and calls in one inbox.

AI sorts each conversation and drafts a reply in the brand's voice. Your team sends it, or lets Autopilot answer the questions it has proven it can answer.

Channels: Facebook, Instagram, WhatsApp, Messenger, X, LinkedIn, YouTube, Threads, Telegram, Discord, Google reviews, your website chat and your phone system.

Outside text stays outside: a customer's message can't instruct the AI.

Savanna RoastExampleInbox

Achieng · My order arrived cold, againP1 · Complaint

Brian · Do you do office deliveries?P2 · Lead

Wanjiku · What time do you open Sunday?P3 · Question

Drafted by AI · a person sends itAchieng, that's not the cup we want you to have. Could you send your order number? We'll put it right today.

SendEditAssign

Unified inbox with AI sorting and draftsPriority, topic and sentiment for every conversation; reply drafts in the client's voice that a person reviews and sends.

Savanna RoastExampleAutopilot · Opening hours

Topic: opening hoursApproved answer + verified hoursProbation

Approved in a row12 of 20

Held for approval · approved wordingWe're open Sunday 8:00 to 16:00 at all three cafés.

Approve and sendDon't send

Autopilot answers, on probation firstA topic sends nothing unattended until a person has approved 20 of its answers in a row. Any "don't send", or a change to its wording or facts, starts probation again.

Northlight DentalExampleCustomer

Grace M.Linked profiles: WhatsApp and Instagram

L-104 · Lead · Whitening enquiryOwner: Joy · due FriQualified

CS-31 · Case · Appointment movedWaiting for the clinicWaiting

Notes and tagsPrefers WhatsApp · evenings2 tags

Customers, leads and casesOne contact record across channels once a person links them, with leads, cases and tasks that each have an owner, a status and a due date.

Northlight DentalExampleRouting & calls

Rule 1: Complaints → Front desk teamTo the online person with the fewest open conversationsOn

Opening hours: Mon to Sat, 8:00 to 18:00The reply clock pauses when you're closedEAT

Response target, P1: 1 hourAlert before it's missed1 due soon

Missed call · +254 7•• •••Logged from 3CX, matched to Grace M.Call back

Routing, opening hours, targets and phone systemsFixed rules decide who gets each conversation; response targets run in opening hours; calls from 3CX, Yeastar or Aircall land with the customer.

Illustrative product views with fictional clients and customers.

Capabilities

What Engage does today.

Livein production todayRolling outbuilt, reaching workspaces in the coming releases

Unified inbox with AI sorting and reply draftsLiveComments, messages, mentions and Google reviews per client. A person sends what the AI drafts.
FAQ answers and templates, WhatsApp templates and callsLiveAutomatic answers use only wording you approved, and only when you switch them on.
Customers with contact records, leads and casesRolling outLink one person's profiles, record notes, tags, leads, cases and tasks.
Routing, opening hours and response targetsRolling outRules to teams or people, per-priority targets measured only from real timestamps.
Autopilot with probationRolling outTopic answers from approved wording and verified facts, after 20 approvals in a row.
Website chat widgetRolling outChat on the client's site in the same inbox. Optional AI answers from the business's approved public information, labelled as AI, with prices, dates and hours checked by code.
Phone systems: 3CX, Yeastar, AircallRolling outCalls logged from the phone system's own events. MarketPilot owns no numbers and never dials on its own.

How it connects

Start here

Answer every client's customers from one inbox. Start with their website.

FreeNo sign-upReads public pages only