Privacy Policy
Last updated: May 10, 2026
MarketPilot AI ("we", "us", "our") provides an AI-powered marketing command center. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services you agree to the practices described below.
1. Information we collect
Account information
Name, email, password hash, organisation details, billing details, and profile preferences.
Content & integrations
When you connect third-party platforms (Facebook, Instagram, YouTube, WhatsApp, Google Ads, etc.), we receive tokens and content (posts, messages, metrics, audience data) you authorise us to access.
Usage data
Logs, device data, IP, browser, pages visited, feature usage, and diagnostics for security and analytics.
Cookies
We use essential and analytics cookies. You can control cookies via your browser settings.
2. How we use information
- Provide, maintain, and improve the service.
- Authenticate users and secure accounts.
- Generate AI insights, content suggestions, and reports you request.
- Process payments and manage subscriptions.
- Communicate updates, security alerts, and support messages.
- Comply with legal obligations and enforce our terms.
3. AI processing
Some features use large language models and other AI providers. Content you submit may be processed by these providers solely to deliver the requested output. We do not sell your data and do not allow providers to train foundation models on your private content.
4. Sharing
We share data only with:
- Service providers (hosting, analytics, payment, AI) under contract.
- Third-party platforms you explicitly connect.
- Authorities where required by law.
- Acquirers in the event of a merger or sale, with notice.
5. Data retention
We retain account data while your account is active and for a reasonable period afterward to meet legal, accounting, and reporting obligations. You can request deletion at any time.
6. Security
We use encryption in transit, encrypted secret storage, role-based access controls, and audit logging. No system is 100% secure; please use strong passwords and protect your credentials.
7. Your rights
Subject to your jurisdiction (including GDPR/CCPA where applicable), you may access, correct, export, or delete your personal data, and object to or restrict certain processing. Contact us to exercise these rights.
8. International transfers
We may process data in countries other than yours. Where required, we use appropriate safeguards such as standard contractual clauses.
9. Children
The service is not directed to children under 16, and we do not knowingly collect their data.
10. Changes
We may update this policy. Material changes will be notified via email or in-app notice.
11. Contact
Questions or requests: privacy@marketpilot.ai.